Delivery Policy
Last updated: 30/10/2026
1. Digital Delivery Only
KundliGPT sells digital astrology services only. Nothing bought on kundligpt.com or in the KundliGPT app is shipped to you. Everything you buy is delivered to your KundliGPT account, which you can open on the web at app.kundligpt.com or in our Android and iPhone apps.
2. Physical Products
Physical products are sold separately on the KundliGPT Store at store.kundligpt.com. Orders placed there are covered by the store’s own shipping, delivery and returns terms, not by this policy.
3. Coin Packs
Coins are credited to your wallet as soon as the payment gateway confirms your payment, usually within a few minutes. You can see your balance in your account once they arrive.
4. Reports
When you unlock a report with coins, it is generated and added to your account. Most reports are ready within a few minutes, and every report is ready within 30 minutes.
Reports are delivered in your account only; they are not sent by email. An unlocked report stays in your account for life, and you can read it again at any time.
5. Chat and the 1-Day Pass
Answers to your chat questions appear in the conversation within seconds. A 1-Day Pass activates as soon as you redeem it and gives unlimited chat for 24 hours from that moment.
6. If Something Doesn’t Arrive
First, make sure you are signed in to the same account you paid from. Then contact support within 3 days if:
- Your payment went through but the coins are not in your wallet
- A report you unlocked is still not ready after 30 minutes
Include the email address on your account and your payment reference. We will credit the coins or deliver the report, or refund you as set out in our Refund Policy.
7. Incorrect Information
Reports and readings are generated from the birth details you enter. If those details are wrong, the result will be too. We do not regenerate a report for free unless the problem was caused by a technical error on our side.
8. Contact Us
Email: [email protected]
