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Refund Policy

Last updated: 21/07/2026

1. Digital Nature of Services

KundliGPT provides instant, digital, AI-generated astrology services, which are non-returnable and non-reversible. Once a report or prediction is delivered, the service is considered consumed.

2. No Refunds

We do not offer refunds for:

  • Coins you have bought, whether you use them or not
  • Anything you unlock or activate with coins
  • Purchased kundli reports and AI-based readings
  • Wrong birth details entered by the user

Please double-check your input details before proceeding.

3. Coin Purchases

Coins are prepaid credits for KundliGPT services. Coin packs are one-time purchases, and coins remain valid for 1 year from the date of purchase.

A coin purchase is final once payment is complete. We do not refund unspent coins, and we do not convert a coin balance back into money. Unspent coins remain available to you for the full validity period, after which they expire.

Some KundliGPT features are activated by redeeming coins from your balance rather than by taking a separate payment. Because no separate payment is taken for these, they cannot be refunded in money; the coins redeemed are treated as spent.

4. Legacy Subscription Plans

KundliGPT no longer sells subscription plans. Users who purchased a subscription before we moved to coins keep that plan on its original terms, and these refund terms continue to apply to it.

A legacy plan renews for the billing cycles included in its term and then ends automatically. No action is needed to stop it at the end of its term, and it will not roll over into a new term.

You can cancel a legacy plan at any time from your account settings in the app. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for.

We do not offer refunds for subscription periods already used, including a period that has begun before you cancel. If a renewal is charged after you have cancelled, contact support and we will refund that renewal.

5. Exceptions

Refunds may be issued only under the following conditions:

  • Duplicate payment detected
  • Payment charged but service not delivered
  • Payment charged but coins not credited to your balance
  • Accidental multiple transactions

For such cases, users must contact support within 3 days of the issue. Where a coin pack purchase is refunded, any coins credited from that purchase are removed from your balance.

6. Processing Time

Approved refunds will be processed within 5-10 business days, depending on the payment method and bank policies.

7. Contact Us

Email: [email protected]